Forms that Work: Designing Web Forms for Usability
- ISBN13: 9781558607101
- Condition: NEW
- Notes: Brand New from Publisher. No Remainder Mark.
Product Description
Forms are everywhere on the web – for registration and communicating, for commerce and government. Good forms make for happier customers, better data, and reduced support costs. Bad forms fill your organization’s databases with inaccuracies and duplicates and can cause loss of potential consumers.
Designing good forms is trickier than people think. Jarrett and Gaffney come to the rescue with Designing Forms that Work, clearly explaining exactly how to desi… More >>

I was looking a book that teaches how to write up html or other methods of designing a form. This book just show how a form should look like. what a waste of money?
Rating: 2 / 5
I wrote the foreword for this book, so obviously I think very highly of what Caroline and Gerry have to offer. (Eveyone who knows how much I hate writing will understand that agreeing to do the foreword means I *really* liked this book.)
Even though I make a point of recommending Forms That Work–along with Ginny Reddish’s excellent Letting Go of the Words: Writing Web Content that Works (Interactive Technologies)–every time I give a talk anywhere, I haven’t actually re-read any of it since it was first published. Then this past week when someone asked me a question about forms, I pulled my copy off my bookshelf. I found what I was looking for right away, but then I started leafing through it, just enjoying all the great advice embedded in the headings, and dipping into some of the text and illustrations. I have to admit, it was even better than I remembered.
Here’s my advice: If you have a form on your Web site, do yourself a favor and get a copy of this book.
Rating: 5 / 5
Jarrett and Gaffney have written a very practical book for people who design forms. They’ve limited their examples to Web forms, but the principles they are espousing apply as well to forms on other systems, and to paper forms up to and including the tax forms we all know and love, whatever country we call home.
The authors take us from considerations of the relationship between the form and its filler to “the truth” about planning a form for success in a number of different languages. Sometimes it’s too early to ask the user to give you a credit card number. And some languages will require you to lay out the form in a different order, so leaving extra room for longer field titles might not be enough.
This book is staying on my “consult” shelf next to my desk. I expect to look at it often.
Rating: 5 / 5
This is an excellent resource for all aspects of form design. Not only does it cover all the key aspects, it thoroughly explains the reasons for each of the recommendations. The recommendations also detail the more subtle aspects of form design, something that I haven’t found in any other book.
A must have for anyone who designs forms.
Their advice is excellent, well researched, and based on extensive experience. It has certainly made it much easier to design usable forms, and justifying your designs.
Thank you.
Rating: 5 / 5
Your web site probably includes forms, and you want those forms to be easy for people to fill out so that you get reliable, accurate information. You need this book.
Caroline Jarrett and Gerry Gaffney give you excellent, practical advice on how to plan and develop forms that work. Their model of “relationship, conversation, appearance” helps you understand not only how but also why following their guidelines will make your web forms successful. In less than 200 colorful, easy-to-read pages with a wide variety of examples, you’ll get all you need to design useful, usable forms. Get this book!
Rating: 5 / 5